NEW QUESTION 1
Which statement describes the warranty on HP laser supplies?

• A. HP LaserJet cartridges follow the warranty as per the label on the pack.
• B. No warranty is applicable to HP laser supplies.
• C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
• D. There is no end of warranty date on HP LaserJet cartridges.

Answer: A

NEW QUESTION 2
Which supplies customer type is represented by this description?
He/she is most likely to decide based on the price of the supplies, but still sees the value of using original HP supplies. However, he/she usually shops around for the lowest price and is not loyal to just one reseller

• A. Ethan the switcherB Edward the shopper
• B. Grace the lost customer
• C. Sarah the loyal HP original supplies customer

Answer: A

NEW QUESTION 3
Match the HP pagewide customer benefit (on the left) with the HP PageWide feature (on the right)

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 4
You receive the following customer objection:
/ purchase multiple laser cartridges from you, but the price is too expensive so I'm looking elsewhere. What is the correct way to respond?

• A. may be able to look at the delivery costs and reduce the price for yo
• B. especially as you are such a loyal customer.
• C. Perhaps I can look into getting you a lower price through some discount.
• D. In your situation, we can offer you a higher capacity cartridge, which can actually save you up to 65%.
• E. Perhaps you have the wrong printer, so let me look at an ink alternative.

Answer: B

NEW QUESTION 5
Which benefit do the HP Jetlntelligence cartridges provide?

• A. anti-fraud technology
• B. combo/multi-pack
• C. photo value pack
• D. manual seal removal

Answer: B

NEW QUESTION 6
Which statement is true about a refilled cartridge?

• A. A refilled cartridge is a refurbished original HP cartridge.
• B. A refilled cartridge is also known as a reman or rebuilt cartridge.
• C. Worn-out parts are replaced in a refilled cartridge.
• D. Worn-out parts are not replaced in a refilled cartridge.

Answer: A

NEW QUESTION 7
How does HP ensure that customers can trust purchasing original HP supplies from the authorized channel?

• A. Channel Management Inspections (CMIs)
• B. channel audits
• C. Channel Partner Protection Audits (CPPAs)
• D. channel investigation

Answer: D

NEW QUESTION 8
You are delivering your message of original HP versus non-original HP and you want to make your customer aware the best way to accomplish this?

• A. by letting your customer use non-HP first and after they have an issue, switch them back to original HP
• B. by explaining the HP ink technologies in detail
• C. by focusing on the tests done by Buyers Lab and Spencer Labs
• D. by sending them the ink tests done by HP at the HP test center

Answer: A

NEW QUESTION 9
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