NEW QUESTION 1
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?

• A. Add a new Step element with Input elements
• B. Add an LWC component
• C. Add an Input Action to a Step
• D. Add a embedded FlexCard

Answer: A

NEW QUESTION 2
An existing OmniScript used to capture and update customer information displays the following information o same page:
• Name
• Age
• Street
• Last name
• Postal code
• Gender
• State
• Phone
• City
• Country
• Email
Users report that the information displays in no specific order. Users experience errors when filling the inform because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?

• A. Use a template for each category and adding custom code for the required validation
• B. Use Section to break the information and Headline to the title and a required icon in the input
• C. Use a Visualforce Page with the categories, labels, and the required validation
• D. Use Block elements to group and required property checked in some of the inputs

Answer: D

NEW QUESTION 3
A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date.
In this scenario, how will the calculation engine select which calculation procedure to run?

• A. Date modified
• B. Priority
• C. Sequence
• D. Date created

Answer: B

NEW QUESTION 4
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?

• A. Try Catch
• B. Batch jobs
• C. Chaining
• D. Conditions

Answer: C

NEW QUESTION 5
In which two scenarios should a DataRaptor be used? Choose 2 answers

• A. To retrieve an account and Its related contacts
• B. To retrieve today's financial news
• C. To send an SMS alert to the user when a process completes
• D. To merge the city and state fields into a single field

Answer: AD

NEW QUESTION 6
Which OmniStudio tool is optimized for performance and minimizes configuration time?

• A. Integration Procedure
• B. DataRaptor Extract
• C. DataRaptor Turbo Extract
• D. Calculation Procedure

Answer: C

NEW QUESTION 7
A consultant must design a 360 view of the customer. The business requirements are:
• A header card with account information (name, account number, next billing date, invoice method)
• A list of related contacts (first name, last name, phone)
• All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers

• A. Use a Datatable element
• B. Use a Block Element with the Collapse property enabled
• C. Use a Zone Template
• D. Use a Custom Style to adjust height and width

Answer: AB

NEW QUESTION 8
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?

• A. User Roles
• B. Conditional Views
• C. Script Configuration
• D. Script Profiles

Answer: B

NEW QUESTION 9
Which element allows a user to retrieve data from a single field and display it in a dropdown list?

• A. Calculation Action
• B. DataRaptor Extract Action
• C. Lookup
• D. Select

Answer: C

NEW QUESTION 10
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?

Choose 3 answers

• A. Verify a transaction
• B. Request higher limit
• C. View credit score history
• D. View statements
• E. Make a payment

Answer: CDE

NEW QUESTION 11
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?

• A. Streaming API
• B. DataRaptor Extract
• C. REST
• D. Integration Procedure

Answer: D

NEW QUESTION 12
A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
• DataRaptor Extract Action
• HTTP Action
• DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?

• A. Combine these actions into an Integration Procedure
• B. Change DataRaptors to extract single objects
• C. Add conditional views to the OmniScript
• D. Add reusable OmniScripts for each step

Answer: A

NEW QUESTION 13
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?

• A. Create an Integration Procedure to update contact data with "Chain On Step" enabled and invoke it from all OmniScripts.
• B. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
• C. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
• D. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.

Answer: B

NEW QUESTION 14
A company is designing a new console for contact center agents. The cards in the console need to display the following:
• "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
• "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
• "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

• A. Using card session variables and a single FlexCard with multiple flyouts
• B. Using card session variables and multiple FlexCards
• C. Using card filter and a single FlexCard with multiple flyouts
• D. Using card filter and multiple FlexCards

Answer: B

NEW QUESTION 15
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

• A. Specific FlexCards with Actions for each type of Contact
• B. Multiple OmniStudio Actions that invoke separate OmniScripts
• C. Single FlexCard with an Action to invoke an OmniScript
• D. Single OmniStudio Action that invokes separate Omniscripts

Answer: B

NEW QUESTION 16
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
• Start a process to retrieve plan consumption data
• Create a new case
• Open a promotions web page
• Change the SIM card
which combination should the consultant use in designing the solution?

• A. Custom Event and Redirect URL
• B. OmniScript and Navigate
• C. Event, Navigate and Card
• D. Flyout and OmniScript

Answer: B

NEW QUESTION 17
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
• Allow the user to select one or more energy products from a list
• Get current energy usage data from an external system via an API
• Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers

• A. DataRaptor Post Action
• B. Multi-select Input
• C. Post to Object Action
• D. Radio Input
• E. HTTP Action

Answer: ABE

NEW QUESTION 18
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?

• A. Enables easier global styling changes
• B. Allows multiple data sources to be used
• C. Enables the FlexCard to be used on a Community page
• D. Allows conditional views with the Toggle element on each child card

Answer: B

NEW QUESTION 19
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
• Low or Medium priority cases should display case data and an Update Account Info action.
• High priority cases should include a red border, an alert notification, and an Escalate action. What is the most efficient way to meet these requirements?

• A. Create a FlexCard with two card state
• B. Use conditions on the state to filter for priority.
• C. Create a FlexCard with one card stat
• D. Use conditions on the fields and actions to filter for priority.
• E. Create two FlexCards with one card state eac
• F. Use conditions on the states to filter for priority.
• G. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.

Answer: A

NEW QUESTION 20
......