810-403 Exam Questions - Online Test

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Q31. The customer mindset across verticals is changing as they become more aware of technology solutions and their influence on the organization. Which three options are characteristics of this customer mindset? (Choose three.) 

A. Perspective towards technology services and solutions is same across industry verticals 

B. Less loyal to a specific vendor due to technology as a commodity and availability of service solutions 

C. Expect providers to sell products and contracts 

D. Expect measurable value in terms of business outcomes 

E. Have a greater understanding of the competitive market and service and solution providers 

Answer: B,D,E 

Q32. Which one of the following solutions enablesbusiness outcomes in the manufacturing industry? 

A. Remote Expert 

B. Advanced Routing 

C. Service Provider Network Infrastructure 

D. Plant Floor Control Network 

E. Multilayer Switching 

Answer: C 

Q33. Which discipline covers analyzing stakeholder expectations and their approach and posture towards technology? 

A. Stakeholder Relationship 

B. Neurolinguistics Programming 

C. Stakeholder Management 

D. Customer Relationship Management 

Answer: C 

Q34. Which two options are examples of Key Performance Indicators? (Choose two.) 

A. Percentage of job offers accepted 

B. Perception level of satisfaction of customers 

C. Quantity of new organizational goals 

D. Revenue growth versus industry benchmark 

Answer: A,D 

Q35. How does an open plan volume licensing model works? 

A. It does not specify individual users, so any user can access the service. 

B. It provides the organization with an agreed number of users. 

C. The costs are directly related to usage, not quantity of users. 

D. The enterprise pays as it acquires services. 

Answer: D 

Q36. Cisco solutions and services are related to every kind of outcomes. Which is the goal of business outcomes? 

A. To enable CXOs or Line of Business leaders to grow revenues, lower operating costs and achieve strategic business objectives 

B. To help customers establish new technology or evolve current functionality 

C. To help customers operate, manage and optimize technology environment more effectively 

D. To take advantage of new technology to increase business relevance 

Answer: A 

Q37. KPIs are quantitative measurement of progress against the tactical goals of an organization. Which are three characteristics of KPIs? (Choose three.) 

A. KPIs must be strategic and tactical in nature 

B. KPIs can be financial, managerial, or operational 

C. KPIs measure progress against goals 

D. KPIs are set according to priorities: magnitude and urgency 

E. KPIs define what needs to happen to achieve desired results in the time, budget, and level of expected quality 

Answer: A,C,D 

Q38. When selling business outcomes, which two key points/ factors related to understanding actual achievement of goals must be considered? (Choose two.) 

A. specific timeframe and periods 

B. communicational procedures 

C. metrics and calculation procedures 

D. project management milestones 

Answer: A,C 

Q39. From the customer perspective, which are two benefits that result when moving from an on-premise solution to a Cloud solution? (Choose two.) 

A. Recurring revenue stream 

B. Lower initial investment 

C. Higher ROI from investment 

D. Increased value of company 

E. Long-term business cycles benefits 

Answer: B,C 

Q40. Which four options are components of the Seven Elements framework? (Choose four.) 

A. Commitment 

B. Relationship & Distribution 

C. Relationship & Communications 

D. Best Alternative 

E. Interests, Agenda & Normative 

F. Interests, Options & Legitimacy 

G. Alternatives, Opportunities & Legitimacy 

Answer: A,C,D,F