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New EXIN,Inc ITILFND Exam Dumps Collection (Question 1 - Question 10)

New Questions 1

What BEST defines IT service management?

A. An organization supplying services to only external customers.

B. The customer of an IT Service provider who defines and agrees the service targets.

C. The implementation and management of quality IT services that meet business needs.

D. The resources that are utilized to provide value to customers through services.

Answer: C

New Questions 2

Which process has the objective to identify changes to the customer environment that could

potentially impact the type, level or utilization of services provided?

A. Business relationship management

B. Service level management

C. Availability management

D. Change management

Answer: D

New Questions 3

Which describes a proactive trigger for problem management?

A. Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

B. Analysis of an incident by a technical support group which reveals that an underlying problem exists,

or is likely to exist

C. Suspicion or detection of a cause of one or more incidents by the service desk

D. Trending of historical incident records to identify one or more underlying causes

Answer: D

New Questions 4

Which groups of people would work according to an operational level agreement?

A. Business units

B. All stakeholders

C. External IT teams

D. Internal IT teams

Answer: D

New Questions 5

Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual

Service Improvement approach?

A. Service and process improvement

B. Baseline assessments

C. Policy and governance review

D. Measurable targets

Answer: A

New Questions 6

What is the BEST description of a change proposal?

A. Any request for change (RFC. submitted to change management

B. An authorised change submitted to release and deployment

C. An RFC that must be implemented as soon as possible

D. A justification for a change with significant cost or risk

Answer: D

New Questions 7

What BEST describes the value of service design to the business?

A. It supports the creation of a portfolio of quantified services

B. It reduces total cost of ownership (TCO) of services

C. It improves the control of service assets and configurations

D. It provides quick and effective access to standard services

Answer: B

New Questions 8

Which is the correct combination of items that makes up an IT service?

A. Customers, providers and documents

B. Information technology, people and processes

C. Information technology, networks and people

D. People, process and customers

Answer: B

New Questions 9

Which is one of the five aspects of service design?

A. Management information systems and tools

B. Risk analysis and management approach

C. Management policy for business case creation

D. Corporate governance and policy

Answer: A

New Questions 10

Which service lifecycle stage provides the following values to the business?

A. Service transition

B. Service strategy

C. Service operation

D. Service design

Answer: C

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