ITILFND Exam Questions - Online Test

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Exam Code: ITILFND (Practice Exam Latest Test Questions VCE PDF)
Exam Name: ITIL Foundation (syllabus 2011)
Certification Provider: EXIN,Inc
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New EXIN,Inc ITILFND Exam Dumps Collection (Question 5 - Question 14)

Q5. Remediation planning is a key part of which process?

A. Capacity management

B. Change management

C. Financial management for IT services

D. Availability management

Answer: B

Q6. What is a characteristic of a process?

A. It requires a specific tool

B. It is performance driven and measurable

C. It provides generic technical skills and resources

D. It does not react to a specific trigger

Answer: B

Q7. What is the best description of an external customer?

A. Someone who works in the same organization but in a different business unit to the service provider

B. Anyone who gets charged for the delivered services

C. Customers who are not part of the same organization as the service provider

D. Customers for whom the cost of the service is the primary driver

Answer: C

Q8. Which one of the following is a correct definition of a supplier category?

A. Strategic - for suppliers of operational products or services

B. Tactical - for relationships involving significant commercial activity and business interaction

C. Operational u2013 for suppliers providing low value and/or readily available products and services

D. Commodity u2013 for significant partnering relationships that involve senior managers

Answer: C

Q9. Which Functions are included in IT operations management?

A. Network management and application management

B. Technical management and change management

C. IT operations control and facilities management

D. Facilities management and release management

Answer: C

Q10. The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

A. Customer assets

B. Customer perceptions

C. Business activity

D. Business vision

Answer: D

Q11. Which tool helps with defining accountability and responsibility within processes?

A. A CSI register

B. A project charter

C. A RACI model

D. A communications plan

Answer: C

Q12. Which is the CORRECT list of metrics to support CSI activities?

A. Technology, customer and business

B. Business, service and technology

C. Customer, business and process

D. Process, technology and service

Answer: D

Q13. Which formal agreement minimizes the risk of disputes that can occur between an IT service provider and an external supplier?

A. Operational contract

B. Underpinning contract

C. Serviceability contract

D. Service level contract

Answer: B

Q14. A technician is finding it difficult to resolve an incident and informs the manager that more resource is needed to restore the service.

What has taken place within the SLA target?

A. A functional escalation

B. A service level escalation

C. An incident resolution

D. A hierarchic escalation

Answer: D

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