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Q1. Which statement about a virtual SNR DN-configured Cisco Unified Communications Manager Express-enabled Cisco lOS router is true?
A. Virtual SNR DN supports either SCCP or SlP lP phone DNs.
B. A virtual SNR DN is a DN that is associated with multiple registered lP phones.
C. Calls in progress can be pulled back from the phone that is associated with the virtual SNR DN.
D. The SNR feature can only be invoked if the virtual SNR DN is associated with at least one registered lP
phone.
E. A call that arrived before a virtual SNR DN is associated with a registered phone, and still exists after association is made, but cannot be answered from the phone.
Answer: E
Explanation:
SCCP: Configuring a Virtual SNR DN
To configure a virtual SNR DN on Cisco Unified SCCP lP phones, perform the following steps.
Prerequisites
Cisco Unified CME 9.0 ora later version.
Restrictions
Virtual SNR DN only supports Cisco Unified SCCP lP phone DNs.
Virtual SNR DN provides no mid-call support.
Mid-calls are either of the following:
- Calls that arrive before the DN is associated with a registered phone and is still present after the DN is associated with the phone.
- Calls that arrive for a registered DN that changes state from registered to virtual and back to registered.
Mid-calls cannot be pulled back, answered, or terminated from the phone associated with the DN.
State of the virtual DN transitions from ringing to hold or remains on hold as a registered DN.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmesnr.html#38281
Q2. Refer to the exhibit.
A Cisco collaboration engineer is writing a report to summarize the call distribution characteristics in a Cisco Unified Contact Centre Express queue. Which three characteristics can be reported about the call distribution? (Choose three.)
A. This queue will not work because no prompt has been selected.
B. Calls to this queue can be distributed in a round-robin manner between agents.
C. Agents that are answering calls for this queue can answer calls to other queues if available.
D. Agents in this queue are expected to finish (wrap-up) a call within 60 seconds.
E. Calls to this queue are handled in the order they were received unless prioritized by the script.
F. Changing the queue name from SupportQueue to Support01 requires updates to the script.
G. Agents logged in to this queue automatically receive calls without the need to do anything else (Automatic work).
Answer: CEF
Q3. Refer to the exhibit.
Customer is planning to deploy a clustering over the WAN UCM topology with 2 subscribers at site 1 and 2 subscribers at site 2. How much bandwidth would be required between site 1 and site 2 to for database replication?
A. 1.544 Mbps
B. 3.088 Mbps
C. 4.632 Mbps
D. 6.176 Mbps
E. 7.772 Mbps
Answer: B
Q4. Exhibit:
You received this debug output to troubleshoot a Cisco lOS MGCP gateway problem at a customer site. What is the purpose of this message?
A. The MGCP gateway uses this message to respond to an RQNT message from Cisco Unified Communications Manager.
B. The MGCP gateway uses this message to respond to an AUCX message from Cisco Unified Communications Manager.
C. The MGCP gateway uses this message to respond to an AUEP message from Cisco Unified Communications Manager.
D. The MGCP gateway uses this message to respond to a DLCX message from Cisco Unified Communications Manager.
E. The MGCP gateway uses this message to respond to an NTFY message from Cisco Unified
Answer: C
Q5. Which parameter in an NTFY message is used by a Cisco lOS MGCP gateway to inform a Cisco Unified CM that an analog endpoint has gone off-hook?
A. Detect Events
B. Event States
C. Connection Mode
D. Observed Events
E. Requested Events
Answer: D
Q6. A collaboration engineer is designing Cisco lM&P implementation to support instant messaging logging for compliance. Which two external databases can be used to support that functionality? (Choose two.)
A. Oracle database
B. MySQL database
C. Microsoft SQL database
D. PostgreSQL database
E. lnformix SQL database
Answer: AD
Explanation:
The following lM and Presence Service features require an external database: Persistent Group Chat
Message Archiver (lM Compliance) External database:
PostgreSQL database, versions 8.3.x through 9.4.x are supported, and in lM and Presence Service Release, 11.0(1) versions: 9.1.9, 9.2.6, 9.3.6, 9.4.1 have been tested.
Note: You can also use Version 8.1.x of the PostgreSQL database, but the configuration of these versions may be different to the PostgreSQL database configuration described in this section. See the PostgreSQL documentation for details on how to configure these PostgreSQL database versions. lf you use Version 8.1.x of the PostgreSQL database, the database configuration on lM and Presence Service is the same as described in this section.
Oracle database, versions 9g, 10g, 11g, and 12c are supported, and in lM and Presence Service Release, 11.0(1) versions: 11.2.0.1.0 and 12.1.0.1.0 have been tested.
You can install the database on either a Linux or a Windows operating system. See the relevant database documentation for details on the supported operating systems and platform requirements.
lPv4 and lPv6 are supported. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/database_setup/10_0_1/CUP0_BK_D42EAF32_00_database-setup-guide-imp-100/CUP0_BK_D42EAF32_00_database-setup-guide-imp-100_chapter_00.htm
Q7. Refer to the exhibit.
Users on a four-node CUCM cluster are reporting call problems when attempting to call out to internal extension and PSTN. An engineer troubleshooting issue found a replication of the cluster is in status 4. Which three steps will resolve the replication problem? (Choose Three)
A. run the command utils dbreplication dropadmindb on all subscribers
B. run the command utils dbreplication repairable all from the publisher
C. run the command utils dbreplication stop on the publisher
D. run the command utils dbreplication reset all from the publisher
E. run the command utils dbreplication repair all from the publisher
F. run the command utils dbreplication stop on all subscribers
Answer: CDF
Q8. Refer to the exhibit.
A VolP engineer must configure QoS for the switch ports. Which two set of commands configure switch port to remap every incoming packet aside from the default QoS? (Choose two).
A. FastEthernet 0/20
No mls qos trust device cisco-phone
B. FastEthernet 0/20 No mls qos trust cos
C. FastEthernet 0/20 mls qos cos3
D. FastEthernet 0/20 Mls qos cos override
E. FastEthernet 0/20
No switchport priority extend trust
F. FastEthernet 0/20
Switchport priority extend cos
Answer: CD
Q9. Refer to the Exhibit,
Which three cisco Unified CM internal extension match the globalization pattern shown and provide a globalized calling party number? (Choose three)
A. 2401
B. 2671
C. 3392
D. 4202
E. 7352
F. 8253
Answer: ADE
Q10. Refer to the exhibit.
A phone VPN failed to establish a VPN with the Cisco AS A. The support engineer downloaded the console logs and analysed them. When two steps resolve this issue?(Choose two)
A. Configure user and password authentication instead of certificate only
B. Uncheck the enable Host lD check checkbox under the VPN profile in Cisco Unified CM
C. Reset the Cisco Unified CM TFTP service to allow caching of the new certificate
D. Delete the current certificate so the phone can download a new one
E. Register the phone internally to download the new configuration
Answer: BE
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