NEW QUESTION 1
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Their intention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.

• A. Register the Application within the API Access tab of the authentication-oriented User Type.
• B. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.
• C. Register the Application and authenticate using the Client ID/Client Secret
• D. Register the Application, specifying an external token service and uploading the certificate.

Answer: A

NEW QUESTION 2
A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?

• A. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
• B. Resource start location = office depot, Resource end location = home, resource type features » working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
• C. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.
• D. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.

Answer: A

NEW QUESTION 3
Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade.
Your customer has created a new TV Upgrade activity with a manually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?

• A. The activity duration is set as 30 minutes when no learned statistics are available.
• B. The activity duration is set as 30 minutes.
• C. The activity duration is set as 30 minutes when learned statistics are available.
• D. The activity duration is set as 48 minutes.
• E. The activity duration is set as 48 minutes when no learned statistics are available.
• F. The activity duration is set as 48 minutes when learned statistics are available

Answer: D

NEW QUESTION 4
On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'Other Activities'.
Which describes the 'Other Activities' that contribute to the values displayed in that column?

• A. activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area
• B. non-scheduled activities that exist within the Capacity Area bucket
• C. activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or 'Reopen' actions
• D. non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes

Answer: D

NEW QUESTION 5
A customer's 'Senior Administrator' user is responsible for periodically auditing the configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.
Which option fulfills that requirement?

• A. Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons.
• B. Create a subscription via the Core REST API to include all 'configurationUpdated' events.
• C. Ensure that the Senior Administrator’s assigned User Type has access to the Configuration History report within Core Manage.
• D. Create a subscription via the Core REST API to include all 'configurationChangesMade' events.

Answer: C

NEW QUESTION 6
The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?

• A. The activity turns red and a Resource Tree warning appears.
• B. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
• C. The activity turns red
• D. A Resource Tree warning appears and a message scenario is launched (if configured).

Answer: D

NEW QUESTION 7
Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?

• A. Add a shift to a resource's calendar.
• B. Add working time to a resource's calendar.
• C. Add a work schedule to a resource's calendar.
• D. Add a shift override to a resource's calendar.

Answer: C

Explanation:
https://docs.oracle.com/cloud/august2016/fieldservicecs_gs/FAADU/Administration-4.htm

NEW QUESTION 8
Your customer noticed a message that sometimes appears when they are moving activities between resources. The message reads “Soft skill mismatch” and the customer wants it changed to read “Resource does not meet Preferable work skill level”.
Which option fulfills that requirement?

• A. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.
• B. From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor o
• C. When the original message appears when moving an activity, click the ID of the message and modify it to the new terminology.
• D. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category.
• E. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.

Answer: C

NEW QUESTION 9
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?

• A. Create a 'start-after' link template between the preliminary work and the scheduled work.
• B. Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).
• C. Add a new 'Prework' custom property to the 'Edit/View activity' context in Oracle Field Service Cloud (OFSC).
• D. Create a 'start-before' link template between the preliminary work and the scheduled work.

Answer: D

NEW QUESTION 10
Identify three examples of how filters are utilized within Oracle Field Service Cloud.

• A. Define activity and/or resource assignment preferences within Routing Plans.
• B. Display only certain users within the Users screen.
• C. Restrict the number of activities that appear on resources' routes.
• D. Display only certain resources within the Daily view.
• E. Display only certain activities or resources within the List View.

Answer: ABE

Explanation:
https://docs.oracle.com/cloud/february2016/fieldservicecs_gs/FAADU/Administration.htm

NEW QUESTION 11
A customer wants to configure the OFSC GUI to show when a resource has not activated their route by the exact planned shift start time and send an email to the resource's supervisor.
Which two options are true regarding how this requirement is supported?

• A. Configuring a message scenario using the launch condition "Route is not activated" will also enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".
• B. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 1 minute(s).
• C. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 0 minute(s).
• D. The configuration related to email notification must be performed in the Message Scenarios.

Answer: AB

NEW QUESTION 12
Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular step has been taken while working on an activity.
You need to create an action link that can be used by the technician to initiate this notification. This message will use the launch condition "Service request is created".
What base action must you specify?

• A. 'send_request'
• B. 'change_activity'
• C. 'create_request'
• D. 'create_activity'

Answer: C

NEW QUESTION 13
While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

• A. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.
• B. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.
• C. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
• D. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.

Answer: A

NEW QUESTION 14
A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.
Which three of the following are correct regarding how those contingent workers will be handled by OFSC?

• A. Routing may assign activities to them, but contingent workers will not be included in quota calculations.
• B. Contingent workers cannot participate in Teamwork within OFSC.
• C. Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.
• D. Contingent workers will be included in quota calculations, but routing will not assign activities to them.
• E. Contingent workers will be removed from the OFSC system if they have not activated a route m twelvecontinuous months.

Answer: ABC

NEW QUESTION 15
A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day's daily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?

• A. Set the BICS Settings on the Daily Extract screen to reflect the previous day.
• B. Add the "Shift" property to the resource daily extract configuration.
• C. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.
• D. Add the "Activity by Statuses" report to the Schedule Report menu item.

Answer: A

NEW QUESTION 16
Which three statements are true regarding resource calendar options?

• A. Shifts can be used within a variety of work schedules.
• B. Nonworking time is used to identify known absences such as vacations or holidays.
• C. Nonworking reasons are set by default and cannot be modified.
• D. Holidays for calendars are defined using the configuration option of Holidays.
• E. Work Schedules can contain combinations of shifts and nonworking times.
• F. Working time can contain multiple work schedules.

Answer: ACE

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf (278)

NEW QUESTION 17
Which two are correct statements regarding Daily Extract file data configuration?

• A. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.
• B. Customized data sets can be created for individual instances of OFSC.
• C. Data from a single data set can be configured to be extracted in any number of Daily Extract files
• D. All data sets can be configured to include custom properties and fields.
• E. Daily Extract files cannot be set up to extract data from multiple data sets

Answer: CD

Explanation:
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration-6.htm#FAADUID-000004

NEW QUESTION 18
Your customer wants to configure an inner step message ("B") to send an email if a previous messa ("A") has Failed.
Which statement explains how this can be supported?

• A. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
• B. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
• C. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status "Failed".
• D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.

Answer: A

NEW QUESTION 19
A customer has technicians with varying degrees of training to perform installation work. Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50 Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning those mid-tier installation activities?

• A. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50
• B. Modify the existing Installation work skill's conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities
• C. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities
• D. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

Answer: B

NEW QUESTION 20
Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the check box is visible on the Edit/View Activity form only for Gold VIP members?

• A. Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form.
• B. Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only.
• C. Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form.
• D. Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.

Answer: B

NEW QUESTION 21
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